General Terms and Conditions

1. Free Sale Reservations and Confirmation

AT101 and AT201 Services may be confirmed on Free Sale basis except for services during Off Hours, Off Season and Holiday periods. The Free Sale booking will allow the operator to immediately confirm a service without prior confirmation from Adlei Chicago Tours. However, Free Sale bookings must be notified with at least 5 business days in advance. Normal cancellation conditions apply. Other reservations may be made by telephone and must be followed up with a message by fax or by Email to get a confirmation. All booking request will receive a written status notice within 48 hours.

2. Service Periods

• Off Hours:  21:00 - 06:00
• Off Season Period: December 15 - March 15
• Holiday Periods:  January 01, Easter Sunday, Memorial Day, July 4, Labor Day,
  Thanksgiving Day, as of 15:00 December 24, as of 15:00 December 31.
  
  

Our regular transfer service does not operate to and from Midway Airport (MDW), during Off Hours, Holiday Periods. We will gladly provide Private Service, subject to availability. Therefore service will be provided at the appropriate rates as shown bellow.

3. Prices

Service prices mentioned in this tariff are valid from January 01 to December 31, 2008, except Off Hours, Off Season and major Holidays where appropriate rates apply. Rates are per person, net. Please inquire with us if in doubt prior to confirming on Free Sale basis. 

• Off Hours: Private Service rates apply. Please ask for quotes if not published.
• Off Season Period: Private rates apply when Regular Service is not operating.
• Holiday Periods: Add 30% to applicable rates (regular or private).
  
  

4. Payment

Pre-payment is required on all bookings unless credit account has been formally established with Adlei Chicago Tours. Confirmations will be followed by an invoice and payment is expected to be received within the term condition stated in each invoice. Payments not received by the due date may be cancelled without notice. In all cases private services, special services and groups must be pre-paid. Deposits will be required on all advance group bookings. There will be a 1.5% late charge on all past due amounts

5. Tour Conductors

Adlei Chicago Tours offer one free tour conductor on groups of 20 or more full paying passengers on transfer services and City Tours AT201B only.

6. Cancellation and Refunds

Individual services:

• Cancellations received up to 72 hours to service, no fee will be charged.
• Cancellations within 72 hours to 12 hours prior to service a penalty of 10%
  or $40.00 per person which ever is higher will be charged.
• Cancellations with less than 12 hours and NO SHOW, 100% penalty.
  
  

Group Services : Cancellation penalty will be subject to suppliers provisions.

7. Tips and Gratuities

Tips and gratuities on baggage handling are not included in any transfer service. Baggage handling service at the airport is available and must requested part of the service and will be charged based on two pieces per person.

8. Infants and Children’s Rates

Adlei Chicago Tours must be notified when passengers are infants or children under 5 years old so the necessary arrangement can be made for a car seat to comply with the law. No discounts will be given to children occupying a seat. Infants are required to use car seats, which occupy seat space, therefore full charge is made. Important notice regarding infants in city tours: Passengers with infants will be provided on private basis only.

9. Vouchers

Our guides and chauffers are instructed to collect the appropriate voucher from guests during the course of each service. A vouchers must indicate the number of passengers. As clients may have various services provided by different guides, a voucher is required for each service.

10. Arrival Transfers

Our regular arrival transfer service operates between O’Hare International Airport (ORD) and hotels in downtown Chicago. It includes a personalized meet & greet at the airport. Because it is a regular service, passengers may be sharing the service with other passengers arriving within the period of 30 minutes prior to 30 minutes after his/her own arrival. Passengers must be made aware that here may be a waiting period not to exceed 30 minutes.  If their flight is late, they may have to wait for the next regular hourly service. O’Hare International Airport is the country’s busiest airport. As much as we try, it is possible a lack of contact with arriving passengers due to unexpected last minute changes in gates, baggage delivery carousels and exit doors, which are common to occur when there are early and delayed arrivals. Our guides do all possible to make sure the passengers are met upon their arrival. In order to improve that reliability, a few measures must be taken and we ask that all arriving passengers be given the following instructions in the event that the passengers and our guide do not meet immediately upon their arrival.

• Domestic Flight Arrivals: Our guides always stand under the baggage claim area number.Passengers: Be sure to notice flight has arrived on the published scheduled time. If flight is on time, look for our guide holding the sign with their names on it under the Claim Area Number. If flight is early passengers should wait at least15 minutes after flight scheduled arrival time. In case of unavoidable lack of contact, passenger should come to the Visitors Information Booth, which is available at each terminal’s arrival area and wait there for their guide. Please provide them with our   customer service number, which is (630) 803-6278.

• International Terminal Arrivals: Our guides are instructed to report to the airport 30 minutes after scheduled arrival of international fight and wait up to another 45min. after scheduled arrival of international flight, and passenger arriving within that time will take regular transfer service scheduled operating in that time frame There are two main passenger exit doors, Door A and Door B. Passengers exit through the door assigned to their respective airline flight number. Our guides will meet the passengers based on that information. In the event of flight delays, and passenger load flowing through the immigration and customs area, passengers may be instructed to exit through a door other then the one indicated in the terminal monitors. That will definitely cause a lack of contact. In case of flight delays, immigration and customs delays, lost baggage claims, etc. which should cause them to exceed the guide normal waiting time, or just a lack of contact, passengers should be instructed to come to the Meeting Point located next to the Information Area. The information Area is located between Doors A and B. Please provide them with our customer service number, which is (630) 803-6278. Passengers who choose not to follow these guidelines and leave on their own will be considered as No Show and charged accordingly.
• Baggage Allowance on Regular Transfer Services: Because our regular service is done by vans, it is necessary to limit the amount of luggage each passenger will carry. Each passenger will be allowed one large piece of luggage plus one small carry-on item. Passengers who will carry more than one large piece or oversize luggage should request private service. When booking transfer services special attention should be made to passengers who travel on extended journeys who normally will carry extra luggage.

11. Departure Transfers

Our regular departure transfer service operates between hotels in downtown Chicago to O’Hare International Airport (ORD). Passengers will be contacted at their hotel the evening prior their departure to reconfirm their pick-up time and location as many hotels have many doors. Passengers are picked up at the same hotel door as they were dropped off if we provided them arrival transfer. Because it is a regular service, passengers may be sharing the service with other passengers staying at different hotels within the immediate area. Passengers must be made aware that they must be ready with their luggage at the designated pick-up hotel door, by the sidewalk and not in the hotel lobby, as many hotels have their lobbies in higher floors. It is important to emphasize that passengers must be punctual. Our schedules allow for a maximum wait of 5 minutes delay. In consideration to other passengers our drivers are instructed to leave and late passengers will be considered No Show. In the event passengers miss their scheduled transfer time, we will do our best to accommodate them in our next available run to the airport which will be no earlier than 1 hour, and during our pick season chances are that following runs will be fully booked.